Hotel Operations & Front Desk Leader

Fairfield Inn; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

MED Plus Advantage Plan

Paid Holiday

Paid Time Off

Nationwide stay discounts

Job summary

Fairfield Inn & Suites is seeking an Operations Manager to oversee front desk operations and ensure a smooth, welcoming experience from check-in to check-out. You will lead a customer-first team and coordinate across departments to maintain efficient daily hotel operations in a fast-paced hospitality environment.

As Manager on Duty when assigned, you will develop and apply service standards, coach staff, and support the General Manager with financial and operational plans that align with company

Responsibilities

• Oversee day-to-day hotel operations, partnering across departments to ensure teams are aligned on service and guest needs.
• Develop and apply service recovery guidelines that resolve issues quickly and deliver complete guest satisfaction.
• Coach, support, and grow front office staff by creating a motivating environment, providing training, and encouraging career advancement.
• Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company goals.
• Serve as Manager on Duty as assigned, ensuring smooth operations during your shift.

Job description

Fairfield Inn & Suites is seeking an Operations Manager to oversee front desk operations and ensure a smooth, welcoming experience from check-in to check-out. You will lead a customer-first team and coordinate across departments to maintain efficient daily hotel operations in a fast-paced hospitality environment.

As Manager on Duty when assigned, you will develop and apply service standards, coach staff, and support the General Manager with financial and operational plans that align with company