Front Office Lead

Holiday Inn Express FTC, Fort Walton Beach, FL, US; Destin (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Holiday Inn Express FTC, Fort Walton Beach, FL, US in Destin is hiring an Assistant General Manager/Operations Manager to oversee front desk operations, reservations, staffing and training. You will manage records, prepare reports, and ensure excellent guest relations while acting as Manager on Duty when assigned.

You will collaborate with housekeeping, engineering, catering and sales to maintain inventory and smooth operations across departments.

Qualifications

• Excellent verbal, comprehension, listening and problem solving skills.
• Interpersonal and time management skills.

Responsibilities

• Oversee front desk operations and reservation management.
• Manage staffing, training, and records for front desk activities.
• Prepare reports and ensure guest relations are maintained at a high standard.
• Act as Manager on Duty as designated by hotel leadership.
• Coordinate with Housekeeping, Engineering, Catering and Sales to ensure smooth operations.
• Maintain front desk programs and key controls; oversee accounts receivable and city ledger.

Skills

Verbal skills

Interpersonal skills

Time management

Problem solving

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ADMIN & GENERAL Full Time Destin, FL, US

2 days ago Requisition ID: 1029

Salary Range: $18.00 To $18.00 Hourly

AssistantGeneral Manager/ Operations Manager

Job Summary:

Responsible for overall operation of the Front Desk, which includes reservation management, associate staffing, training, record keeping, report preparation, guest relations and to act as property Manager on Duty when assigned.

Essential Job Functions:

• -Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
• - Ensures teamwork and enhances cooperation between all departments.
• -Maintains accurate records and safeguards for all front desk reporting
• -Cooperates with General Manager, Assistant General Manager, Operations Manager, Director of Sales, and all Front Office staff to ensure proper suite/guestroom inventory controls.
• -Work closely with Housekeeping, Engineering, Catering and Sales to assure special functions are handled smoothly.
• - Manage and maintain property management system and additional Front Desk Programs
• - Works with maintenance to ensure proper key controls.
• -Accurate and complete adherence to front desk bank
• - Maintain Convenience Store and Front Desk area to highest standards.
• -Responsible for the management of Accounts Receivable, City Ledger, and GuestLedger.
• -Provide comprehensive training to Front Office staff.
• -Acts as Manager on Duty as designated by the General Manager.

Necessary Skills and Attributes:

• Excellent verbal, comprehension, listening and problem solving skills
• Interpersonal and time management skills