Front Desk & Guest Experience Specialist

sci; Livonia (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

SCI in Livonia, MI is seeking a friendly receptionist to greet visitors, answer calls, route inquiries, and provide light administrative support in a busy office. You will help maintain a welcoming front desk, manage mail and packages, and assist staff with basic clerical tasks.

The role requires a high school diploma, six months of office experience, and proficiency with MS Office. A professional, courteous demeanor and the ability to handle confidential information are essential; weekend

Qualifications

• High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff members when appointments arrive and escorts guests to appropriate room.
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues.
• Receives deceased belongings from family and follows chain of custody procedures.
• Answers, screens, and routes incoming calls to appropriate staff members.
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture.
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files.

Skills

MS Office

Front desk communication

Telephone handling

Interpersonal skills

Attention to detail

Education

High School Diploma

Tools

Copier

Fax

Job description

SCI in Livonia, MI is seeking a friendly receptionist to greet visitors, answer calls, route inquiries, and provide light administrative support in a busy office. You will help maintain a welcoming front desk, manage mail and packages, and assist staff with basic clerical tasks.

The role requires a high school diploma, six months of office experience, and proficiency with MS Office. A professional, courteous demeanor and the ability to handle confidential information are essential; weekend