Healthcare Front Desk & Patient Services Coordinator

Ciena Healthcare; West Bloomfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

West Bloomfield Nursing & Conv Center in Michigan is seeking a Receptionist to greet visitors, answer telephones, and provide clerical support to staff. You will maintain current patient listings, direct applications, and help keep the facility running smoothly.

The role requires a high school diploma and fast typing. You will join a compassionate team, uphold confidentiality, participate in staff meetings, and support Administrators and residents throughout each shift.

Qualifications

• Minimum high school diploma or equivalent.
• Typing proficiency of 50-60 words per minute.

Responsibilities

• Answer and direct incoming calls.
• Greet and direct visitors and family members.
• Maintain current patient listings for directing inquiries.
• Direct walk-in applicants to the electronic application process.
• Organize workload across shifts.
• Ensure sign-in/out for vendors, visitors, and residents per policy.
• Provide clerical support to the Administrator and staff as directed.
• Announce emergency codes as required.
• Enter demographic data into the EMR as directed.
• Respect residents' rights and dignity in all interactions.
• Be aware of emergency procedures and facility policies.
• Demonstrate respect for co-workers and respond to residents' needs.
• Prioritize tasks and complete duties within time.
• Attend in-service trainings and meetings.

Skills

Customer service

Phone etiquette

Clerical skills

Education

High school diploma

Typing 50-60 wpm

Tools

EMR system

Job description

West Bloomfield Nursing & Conv Center in Michigan is seeking a Receptionist to greet visitors, answer telephones, and provide clerical support to staff. You will maintain current patient listings, direct applications, and help keep the facility running smoothly.

The role requires a high school diploma and fast typing. You will join a compassionate team, uphold confidentiality, participate in staff meetings, and support Administrators and residents throughout each shift.