Front Desk & Client Experience Coordinator

Road Commission For Oakland County; Franklin (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Road Commission for Oakland County in Michigan is seeking a courteous receptionist to greet visitors, answer inquiries, and support daily office operations. The role emphasizes professional conduct, mail handling, and coordination with internal teams.

The position requires a high school diploma, excellent communication, speed typing (about 50 wpm), and proficiency with Microsoft Office; a valid Michigan driver's license is required.

Qualifications

• A high school diploma or equivalent with previous reception/switchboard operation.
• Excellent communication skills.
• Demonstrate proficient computer skills including keyboarding/typing while using Microsoft Office or similar software required with reasonable speed and accuracy (50 wpm).
• Must possess and maintain a valid State of Michigan Driver’s License.

Responsibilities

• Operates switchboard.
• Greets and directs customers with a positive, helpful attitude to create a welcoming environment.
• Provides general customer inquiry responses.
• Meters and distributes U.S. mail and interoffice mail.
• Manages schedule for funding and maintenance of US postage meter.
• Performs miscellaneous clerical typing duties as needed, utilizing Microsoft Office Suite or similar software.
• Other tasks, as assigned, to assist with special projects.
• Maintains tidy and organized reception area.
• Must perform duties in a professional and courteous manner to promote a positive image of the Road Commission for Oakland County.
• Requires a daily schedule that supports RCOC hours of operation.
• Regular and predictable onsite job attendance is an essential function of this position.

Skills

Excellent communication skills

50 wpm typing speed

Proficient in Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Road Commission for Oakland County in Michigan is seeking a courteous receptionist to greet visitors, answer inquiries, and support daily office operations. The role emphasizes professional conduct, mail handling, and coordination with internal teams.

The position requires a high school diploma, excellent communication, speed typing (about 50 wpm), and proficiency with Microsoft Office; a valid Michigan driver's license is required.