Administrative & Care Coordination Specialist

Region VII Area Agency on Aging; Bay City (MI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account

401K Retirement Plan with Employer Con

Short Term/Long Term Disability

Paid Time Off

13 Paid Company Holidays

Life Insurance

Job summary

Region VII Area Agency on Aging in Bay City, MI is accepting applications for a Support Technician Specialist to assist with administrative tasks and data entry for Waiver/Care Management programs. The role emphasizes accuracy, confidential handling of information, and strong customer service in a team setting.

The ideal candidate will have a high school diploma, at least two years of customer service experience, and proficiency with Word, Excel, Outlook, PowerPoint and Adobe.

Qualifications

• High school diploma or equivalent.
• At least two years’ experience in customer service.
• Experience with word processing and filing systems.
• Proficiency in Excel is required.
• Familiarity with Word, Outlook, PowerPoint and Adobe.

Responsibilities

• Performs document processing, data entry, attaching files in computer programs, faxing, filing, and administrative support for Waiver/Care Management programs.
• Communicate with community partners via phone, mail, email, fax, and Vendor View Messages.
• Receive incoming electronic faxes and distribute to intended recipients.
• Runs reports, analyzes data and provides the reports to manager for follow-up.
• Input and edit service authorizations as needed to maintain accurate case files.

Skills

Customer service

Interpersonal skills

Word processing

Office administration

Communication

Education

High school diploma

Tools

Word

Excel

Outlook

PowerPoint

Adobe

Job description

Region VII Area Agency on Aging in Bay City, MI is accepting applications for a Support Technician Specialist to assist with administrative tasks and data entry for Waiver/Care Management programs. The role emphasizes accuracy, confidential handling of information, and strong customer service in a team setting.

The ideal candidate will have a high school diploma, at least two years of customer service experience, and proficiency with Word, Excel, Outlook, PowerPoint and Adobe.