Front Desk & Office Experience Lead

richmondvona; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental insurance (employer

Life insurance, AD&D, and disability

Vision insurance

401(k) with employer contribution

Paid time off

Summer hours program

Free onsite parking

Job summary

Richmond Vona is a Buffalo, NY-based personal injury law firm seeking a Front Desk & Office Administrator to own front desk operations, inbound calls, mail, and day-to-day office upkeep. This dedicated receptionist role creates a welcoming, professional environment for clients and staff.

The ideal candidate is highly organized, service-oriented, proactive, and thrives in a fast-paced setting. Richmond Vona emphasizes integrity, responsiveness, and high-level communication in daily work life.

Qualifications

• High school diploma or equivalent.
• 2+ years of receptionist/front desk/customer service experience.
• Excellent verbal and written communication.
• Proficiency with Microsoft Office Suite and basic business technology.

Responsibilities

• Serve as the first point of contact for clients, guests, vendors, and visitors.
• Answer and route incoming phone calls professionally and efficiently.
• Greet visitors and create a welcoming, professional office experience.
• Monitor reception areas to keep them organized and client-ready.
• Receive, sort, scan, and distribute mail, packages, and deliveries.
• Manage conference room calendars and visitor logistics.

Skills

Communication skills

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Job description

Richmond Vona is a Buffalo, NY-based personal injury law firm seeking a Front Desk & Office Administrator to own front desk operations, inbound calls, mail, and day-to-day office upkeep. This dedicated receptionist role creates a welcoming, professional environment for clients and staff.

The ideal candidate is highly organized, service-oriented, proactive, and thrives in a fast-paced setting. Richmond Vona emphasizes integrity, responsiveness, and high-level communication in daily work life.