Front Desk & Office Experience Lead

Ona Data; Buffalo (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental coverage

Life insurance

Job summary

Richmond Vona, a rapidly growing personal injury law firm in Buffalo, NY, seeks a Front Desk & Office Administrator to own front desk operations, inbound calls, mail, and day-to-day office upkeep. This dedicated role focuses on client experience and facilities coordination, not cross-departmental admin tasks.

The ideal candidate is highly organized, service-oriented, proactive, and thrives in a fast-paced environment where every day is different.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in a receptionist, front desk, or customer service role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Strong customer service mindset and attention to detail.
• Proficiency with Microsoft Office Suite and general business technology platforms.

Responsibilities

• Serve as the first point of contact for clients, guests, vendors, and visitors.
• Answer and route incoming phone calls professionally and efficiently throughout the day.
• Greet visitors and create a welcoming, professional office experience.
• Monitor reception areas to ensure they remain organized, presentable, and client-ready at all times.
• Receive, sort, scan, and distribute mail, packages, and deliveries.
• Manage conference room calendars and visitor logistics, including depositions and guest check-ins.

Skills

Verbal communication

Written communication

Organization

Multitasking

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Richmond Vona, a rapidly growing personal injury law firm in Buffalo, NY, seeks a Front Desk & Office Administrator to own front desk operations, inbound calls, mail, and day-to-day office upkeep. This dedicated role focuses on client experience and facilities coordination, not cross-departmental admin tasks.

The ideal candidate is highly organized, service-oriented, proactive, and thrives in a fast-paced environment where every day is different.