Front Desk Office Clerk - Part-Time, Customer Service

Haelgin; Elgin (IL); On-site; USD 26,000 - 28,000; Part time

Job summary

Housing Authority of Elgin is seeking an Office Clerk to provide professional reception, clerical, and administrative support at Central Park Towers. The role serves as the first point of contact for residents, applicants, vendors, and the public.

Responsibilities include greeting visitors, answering calls, handling mail, maintaining records, assisting with housing paperwork, and coordinating meetings. Part-time schedule applies, with confidentiality and customer service excellence essential.

Qualifications

• High school diploma or equivalent.
• Minimum of one year in customer service or office experience.
• Proficiency in Word, Excel, Outlook and standard office software.
• Ability to operate standard office equipment.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and multitask in a fast-paced environment.

Responsibilities

• Serve as the first point of contact at the front desk for residents, visitors, applicants, vendors, and the public.
• Greet visitors, manage door entry, determine the nature of business, and direct them to staff.
• Answer and route incoming calls, respond to basic questions, and take messages.
• Receive, date stamp, and distribute incoming documents and correspondence.
• Sort and distribute mail and prepare outgoing mail.
• Assist applicants and residents with housing paperwork and follow up on outstanding items.
• Maintain electronic and paper filing systems.
• Prepare routine resident letters, notices, and forms using Microsoft Office.
• Assist with scheduling appointments and coordinating meetings.
• Receive and document resident work orders and track status.
• Order and maintain office supplies.
• Assist with scanning, copying, filing, and document management.
• Maintain confidentiality of applicant and resident information.
• Provide clerical and administrative support and perform other duties as assigned.

Skills

Customer service

Microsoft Word

Microsoft Excel

Outlook

Verbal and written communication

Multitasking

Education

High school diploma or equivalent

Job description

Housing Authority of Elgin is seeking an Office Clerk to provide professional reception, clerical, and administrative support at Central Park Towers. The role serves as the first point of contact for residents, applicants, vendors, and the public.

Responsibilities include greeting visitors, answering calls, handling mail, maintaining records, assisting with housing paperwork, and coordinating meetings. Part-time schedule applies, with confidentiality and customer service excellence essential.