Front Desk & Office Assistant — Customer-Care Pro

State-of-Washington; Castle Rock (WA); On-site; USD 39,000 - 52,000; Full time

Job summary

The Department of Natural Resources (DNR) in Castle Rock, WA is seeking a Receptionist, Office Assistant 3 (OA3) to join the Pacific Cascade Region. This full-time, non-permanent role supports front desk operations, manages inquiries, schedules rooms, and assists with mail, calendars, and regional communications.

Ideal candidates have at least two years of clerical experience, strong Microsoft Office skills, and a commitment to inclusive service.

Qualifications

• Two (2) years of clerical experience.
• Proficient computer skills in Microsoft Office software (Word, Excel, Outlook).
• Excellent interpersonal skills.
• Self‑starter, requires minimal supervision.
• Effective organizational skills.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• DNR Core Competencies: Personal Accountability, Value Others, Compassionate Communication, Inspire Others, Commitment to Excellence.

Responsibilities

• Greet and assist customers, in-person and via a multi-line phone system.
• Maintains several check‑in logs
• Receives and receipts monies; maintains daily cash.
• Assists with maintaining the Region calendar.
• Schedules conference rooms and conference lines
• Assists with motor pool reservations.
• Processes incoming mail and prepares outgoing mail daily.
• Assists in the management of multiple shared email inboxes.
• Assists with the complex tasks of monthly entry, reporting, and tracking of the Mileage Equipment Reports for vehicles assigned to the Region.
• Provides backup coverage to the Resource Support Group as directed by supervisor.
• Provides simple and complex miscellaneous administrative support to region staff as directed by supervisor.

Skills

Clerical experience

Microsoft Office

Interpersonal skills

Self-starter

Organizational skills

Tools

Word

Excel

Outlook

Job description

The Department of Natural Resources (DNR) in Castle Rock, WA is seeking a Receptionist, Office Assistant 3 (OA3) to join the Pacific Cascade Region. This full-time, non-permanent role supports front desk operations, manages inquiries, schedules rooms, and assists with mail, calendars, and regional communications.

Ideal candidates have at least two years of clerical experience, strong Microsoft Office skills, and a commitment to inclusive service.