Receptionist, Office Assistant 3 (OA3)

State of Washington; Castle Rock (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Washington State benefits package

Health plan and retirement options

Paid leave & training opportunities

Per diem for travel (as applicable)

Job summary

Washington State Department of Natural Resources, Pacific Cascade Region Headquarters in Castle Rock, WA, seeks an Office Assistant 3 to join the reception team. You will greet customers, answer inquiries, and route requests to the correct programs while maintaining a courteous, helpful presence.

The role requires two years of clerical experience and strong Microsoft Office skills. Schedule is Monday–Friday, 07:45–16:30, with occasional travel for meetings.

Qualifications

• Two years of clerical experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent interpersonal and organizational skills.

Responsibilities

• Greet customers in person and on the phone.
• Maintain multiple check-in logs and calendar, schedule conference rooms.
• Process mail and manage daily cash receipts.
• Direct inquiries to appropriate programs and maintain shared inboxes.

Skills

Clerical experience

Tools

Microsoft Office

Job description

Job description

Office Assistant 3 (OA3)The Department of Natural Resources (DNR) has an exciting opportunity at the Pacific Cascade Region Headquarters Office in Castle Rock, WA. Join our reception team as an Office Assistant 3 (OA3) and assist in providing excellent customer service to the amazing communities of Southwest Washington and beyond! The Pacific Cascade Region spans from the beautiful Pacific Ocean to the foothills of the Cascade Mountain Range, south to the Columbia River and north to Lewis County and parts of Grays Harbor County. With 3.5 million acres of state and private forest land, 33 recreation sites, and numerous natural preservation and conservation areas within our region boundaries, we are looking for an individual who is accountable, able to multitask, and has developed professional oral and written communication skills; along with excellent interpersonal and organizational skills, is a self-starter, and is proficient in office computer programs and office processes.The Office Assistants on our reception team play a key role in maintaining an inclusive and respectful working environment while working with internal employees, external customers, private industries, tribes, and partner agencies to ensure administrative support is provided and correct information is communicated professionally, along with directing both in-person and over-the-phone inquiries to the correct programs within the Department. The Department of Natural Resources’ mission is to manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations. This position supports that mission by performing front desk and reception support duties for the Pacific Cascade Region.

Responsibilities

• Greet and assist customers, in-person and via a multi-line phone system.
• Maintains several check-in logs
• Receives and receipts monies; maintains daily cash.
• Assists with maintaining the Region calendar.
• Schedules conference rooms and conference lines
• Assists with motor pool reservations.
• Processes incoming mail and prepares outgoing mail daily.
• Assists in the management of multiple shared email inboxes.
• Assists with the complex tasks of monthly entry, reporting, and tracking of the Mileage Equipment Reports for vehicles assigned to the Region.
• Provides backup coverage to the Resource Support Group as directed by supervisor.
• Provides simple and complex miscellaneous administrative support to region staff as directed by supervisor.

Qualifications

• QualificationsRequired Qualifications:Two (2) years of clerical experience.

Required Competencies:

• Proficient computer skills in the following: i.e., Microsoft Office software (Word, Excel, Outlook).
• Excellent interpersonal skills.
• Self-starter, requires minimal supervision.
• Effective organizational skills.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention, and ensure requests are followed.

DNR Core Competencies:

• Personal Accountability
• Value Others
• Compassionate Communication
• Inspire Others
• Commitment to Excellence

Special Requirements and Conditions of Employment:

The position’s assigned duty station is the Pacific Cascade Region Headquarters Office in Castle Rock, WA. Work is performed in a typical office setting. Monday-Friday: 0745-1630, 45-minute lunch.Occasional travel may be required to attend meetings or trainings. In the event that overnight stays are required, the employee is eligible for per diem and lodging costs when in travel status, except when provided by the agency.

Desired Qualifications:

• Accustomed to multitasking by answering phones, face-to-face customer interaction, and helping other workgroups when needed.
• Accountability- meets productivity standards, deadlines, and produces accurate work.
• Accustomed to effectively addressing inquiries regarding rules, regulations, policies, department procedures, and department services.
• Consistent professional oral and written communication skills.

Benefits

• Washington State offers one of the most competitive benefits packages in the nation.
• We understand that your life revolves around more than just your career.
• Like everyone, your first priority is ensuring that you and your family will maintain health and financial security.
• That’s why choice is a key component of our benefits package.
• We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.