Receptionist, Office Assistant 3 (OA3)

State of Washington; Castle Rock (WA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Work/ life balance

Employee Resource Groups

Job summary

Department of Natural Resources (DNR) in Castle Rock, WA, is hiring an Office Assistant 3 to join the Pacific Cascade Region reception team. The role supports front desk operations, handles inquiries, and ensures accurate information is communicated to internal staff and the public.

The OA3 position requires strong clerical skills, two years of experience, and proficiency with Microsoft Office. Mondays through Fridays, standard office hours, with occasional travel for meetings or trainings;

Qualifications

• Two (2) years of clerical experience.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Excellent interpersonal skills.
• Self-starter, requires minimal supervision.
• Strong organizational abilities.
• Commitment to diversity, equity, inclusion and environmental justice practices.
• DNR Core Competencies: Personal Accountability, Value Others, Compassionate Communication, Inspire Others, Commitment to Excellence.

Responsibilities

• Greet and assist customers, in-person and via a multi-line phone system.
• Maintain several check-in logs and daily cash receipts.
• Assist with maintaining the Region calendar and scheduling conference rooms.
• Provide backup coverage to the Resource Support Group as directed by supervisor.
• Perform basic and complex administrative tasks and support to region staff as directed.

Skills

Microsoft Office

Interpersonal skills

Self-starter

Organizational skills

Job description

Receptionist, Office Assistant 3 (OA3)

Recruitment #2026-9-6024 Full-time, Non-Permanent, Represented position (WPEA) Anticipated Non-Permanent is October 2026 - June 2027 Location: Pacific Cascade Region - Castle Rock, WA Relocation Compensation may be available and considered Salary: $3,485.00 - $4,633.00 Monthly

Review of applications is ongoing. We reserve the right to make a hiring decision or close this recruitment at any time after 9/13/26. It is in your best interest to submit materials as soon as possible.

Want to join something GREAT and make a difference?

The Department of Natural Resources (DNR) has an exciting opportunity at the Pacific Cascade Region Headquarters Office in Castle Rock, WA. Join our reception team as an Office Assistant 3 (OA3) and assist in providing excellent customer service to the amazing communities of Southwest Washington and beyond! The Pacific Cascade Region spans from the beautiful Pacific Ocean to the foothills of the Cascade Mountain Range, south to the Columbia River and north to Lewis County and parts of Grays Harbor County. With 3.5 million acres of state and private forest land, 33 recreation sites, and numerous natural preservation and conservation areas within our region boundaries, we are looking for an individual who is accountable, able to multitask, and has developed professional oral and written communication skills; along with excellent interpersonal and organizational skills, is a self‑starter, and is proficient in office computer programs and office processes.

The Office Assistants on our reception team play a key role in maintaining an inclusive and respectful working environment while working with internal employees, external customers, private industries, tribes, and partner agencies to ensure administrative support is provided and correct information is communicated professionally, along with directing both in-person and over-the-phone inquiries to the correct programs within the Department. The Department of Natural Resources’ mission is to manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations. This position supports that mission by performing front desk and reception support duties for the Pacific Cascade Region.

Responsibilities:

• Greet and assist customers, in-person and via a multi-line phone system.
• Maintains several check‑in logs
• Receives and receipts monies; maintains daily cash.
• Assists with maintaining the Region calendar.
• Schedules conference rooms and conference lines
• Assists with motor pool reservations.
• Processes incoming mail and prepares outgoing mail daily.
• Assists in the management of multiple shared email inboxes.
• Assists with the complex tasks of monthly entry, reporting, and tracking of the Mileage Equipment Reports for vehicles assigned to the Region.
• Provides backup coverage to the Resource Support Group as directed by supervisor.
• Provides simple and complex miscellaneous administrative support to region staff as directed by supervisor.

Required Qualifications:

• Two (2) years of clerical experience.

Required Competencies:

• Proficient computer skills in the following: Microsoft Office software (Word, Excel, Outlook).
• Excellent interpersonal skills.
• Self‑starter, requires minimal supervision.
• Effective organizational skills.
• Commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.
• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention, and ensure requests are followed.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

Special Requirements and Conditions of Employment:

• The position's assigned duty station is the Pacific Cascade Region Headquarters Office in Castle Rock, WA. Work is performed in a typical office setting. Monday-Friday: 0745-1630, 45-minute lunch.
• Occasional travel may be required to attend meetings or trainings. In the event that overnight stays are required, the employee is eligible for per diem and lodging costs when in travel status, except when provided by the agency.

Desired Qualifications:

• Accustomed to multitasking by answering phones, face‑to‑face customer interaction, and helping other workgroups when needed.
• Accountability- meets productivity standards, deadlines, and produces accurate work.
• Accustomed to effectively addressing inquiries regarding rules, regulations, policies, department procedures, and department services.
• Consistent professional oral and written communication skills.

Questions?

Please contact Morgan Turner at [e-mail] or email us at [e-mail].

Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call 360-522-2500 or email [e-mail]. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

About the Department of Natural Resources (DNR).

At DNR, we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity, and inclusion.

Our Vision :

Our actions ensure a future where Washington’s lands, waters, and communities thrive.

Our Mission :

Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.

Our Core Values:

• Safety and Well-Being -Our top priority is the safety of the public and our employees.
• Public Service -We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving - We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork -We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of which include:

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefits package includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:

This recruitment may be extended and used to fill future similar vacancies for up to sixty (60) days.

DNR does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

Veterans wishing to claim Veteran’s preference, please attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or a USDVA signed verification of service letter. Please black out all PII (personally identifiable information) data, such as Social Security numbers. We thank you and are grateful for your service!

Equal Opportunity Employer:

The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons with disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

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