Front Desk & Night Audit Backup — Guest Experience

Thehotelatavalon; San Ramon (CA); On-site; USD 29,618 - 31,684; Full time

Benefits offered by this job

Medical and Dental Programs

401(k) Savings Plan

Vacation and Sick Leave

Job summary

Thehotelatavalon in San Ramon is seeking a dedicated Front Desk Agent to assist guests' arrival and departure while ensuring exceptional service. The role includes performing Night Auditor duties and reconciling financial transactions.

Ideal candidates will have a High School Diploma, hotel experience, and strong communication skills. The position offers a competitive hourly rate and a robust benefits package, including medical, dental, and vacation programs.

Qualifications

• High School Diploma or equivalent required, college degree preferred.
• Hotel experience preferred.
• Ability to stand and move throughout front office.

Responsibilities

• Greet customers with a friendly welcome.
• Perform as the back-up Night Auditor.
• Reconcile financial transactions and post room charges.
• Field guest complaints and resolve conflicts.
• Comply with attendance rules and be regularly available.

Skills

Customer Service

Mathematical Calculations

Effective Communication

Conflict Resolution

Education

High School Diploma

Job description

Thehotelatavalon in San Ramon is seeking a dedicated Front Desk Agent to assist guests' arrival and departure while ensuring exceptional service. The role includes performing Night Auditor duties and reconciling financial transactions.

Ideal candidates will have a High School Diploma, hotel experience, and strong communication skills. The position offers a competitive hourly rate and a robust benefits package, including medical, dental, and vacation programs.