Front Desk & Night Audit Backup — Guest Experience

HEI Hotels; San Ramon (CA); On-site; USD 29,618 - 31,684; Full time

Benefits offered by this job

Medical and Dental programs

401(k) Savings Plan with matching funds

Vacation, Sick and Holiday programs

Pet insurance

Job summary

HEI Hotels is seeking a Front Desk Agent - Night Auditor Back Up for the Marriott San Ramon in California. This full-time role requires assisting guests with their arrival and ensuring positive experiences with duties such as checking guests in and out and handling financial transactions efficiently.

Qualified candidates will ideally have hotel experience, strong communication skills, and be adept at resolving conflicts. The position offers a salary range of $21.50 - $23.00 per hour, plus comprehensive benefits.

Qualifications

• Hotel experience preferred.
• Ability to stand and move throughout the front office.
• Effective verbal and written communication skills.

Responsibilities

• Assist guests with arrival and departure processes.
• Perform as the back up Night Auditor.
• Field guest complaints and negotiate solutions.

Skills

Customer service

Mathematical calculations

Verbal communication

Conflict resolution

Education

High School Diploma or equivalent

College degree (preferred)

Job description

HEI Hotels is seeking a Front Desk Agent - Night Auditor Back Up for the Marriott San Ramon in California. This full-time role requires assisting guests with their arrival and ensuring positive experiences with duties such as checking guests in and out and handling financial transactions efficiently.

Qualified candidates will ideally have hotel experience, strong communication skills, and be adept at resolving conflicts. The position offers a salary range of $21.50 - $23.00 per hour, plus comprehensive benefits.