Night Front Desk Specialist — Guest Experience Leader

Island Hospitality Management; Sunnyvale (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid time off and wellness incentives

401(k) with company match

Job summary

Island Hospitality Management in Sunnyvale, CA, seeks a Full-Time Night Auditor to manage front desk operations and guest relations. You will handle check-ins/outs, payments, and shift reports for management while ensuring high service standards.

Fridays and Saturdays (including holidays) require scheduling. The ideal candidate is a motivated team player with strong communication skills, able to work calmly in a fast-paced environment and maintain guest safety after hours.

Qualifications

• Strong guest service orientation and professional communication.
• Ability to handle challenging situations with poise and discretion.
• Attention to security and safety procedures after hours.
• Willingness to work nights, Fridays, Saturdays and holidays.

Responsibilities

• Check-in/check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare all reports during each shift for management.

Skills

Customer service

Communication skills

Problem solving

Team player

Security awareness

Job description

Island Hospitality Management in Sunnyvale, CA, seeks a Full-Time Night Auditor to manage front desk operations and guest relations. You will handle check-ins/outs, payments, and shift reports for management while ensuring high service standards.

Fridays and Saturdays (including holidays) require scheduling. The ideal candidate is a motivated team player with strong communication skills, able to work calmly in a fast-paced environment and maintain guest safety after hours.