Front Desk Navigator - Patient Access (Primary Care)

BHS; Crestwood (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Health Medical Group in Crestwood, KY is seeking a Patient Access Coordinator for our Primary Care team. The role focuses on delivering welcoming, efficient patient experiences from arrival through registration and visit processing.

Responsibilities include insurance verification, benefits discussion, and accurate data entry using registration software. A high school diploma and healthcare exposure help, with a strong emphasis on customer service and teamwork.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology helpful.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask with accuracy and attention to detail.

Responsibilities

• Greet patients and provide exceptional service in person and by phone.
• Register patients by collecting demographic, insurance, and visit information.
• Verify insurance eligibility and Medicare compliance prior to appointments.
• Pre-register patients and explain insurance benefits and financial responsibilities.
• Collect patient payments and explain payment options at point of service.
• Maintain accurate patient records and update information as needed.
• Operate registration software to support office operations.
• Ensure compliance with regulations related to patient access services.
• Complete ongoing training and education requirements.
• Assist team with additional administrative duties as required.

Skills

Customer service

Medical terminology

Data entry

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Registration software

Job description

Baptist Health Medical Group in Crestwood, KY is seeking a Patient Access Coordinator for our Primary Care team. The role focuses on delivering welcoming, efficient patient experiences from arrival through registration and visit processing.

Responsibilities include insurance verification, benefits discussion, and accurate data entry using registration software. A high school diploma and healthcare exposure help, with a strong emphasis on customer service and teamwork.