Patient Access Coordinator

BHS; Crestwood (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Health Medical Group in Crestwood, KY is seeking a Patient Access Coordinator for our Primary Care team. The role focuses on delivering welcoming, efficient patient experiences from arrival through registration and visit processing.

Responsibilities include insurance verification, benefits discussion, and accurate data entry using registration software. A high school diploma and healthcare exposure help, with a strong emphasis on customer service and teamwork.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology helpful.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask with accuracy and attention to detail.

Responsibilities

• Greet patients and provide exceptional service in person and by phone.
• Register patients by collecting demographic, insurance, and visit information.
• Verify insurance eligibility and Medicare compliance prior to appointments.
• Pre-register patients and explain insurance benefits and financial responsibilities.
• Collect patient payments and explain payment options at point of service.
• Maintain accurate patient records and update information as needed.
• Operate registration software to support office operations.
• Ensure compliance with regulations related to patient access services.
• Complete ongoing training and education requirements.
• Assist team with additional administrative duties as required.

Skills

Customer service

Medical terminology

Data entry

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Registration software

Job description

Summary

Job Description:

Patient Access Coordinator –Primary Care

Baptist Health Medical Group
Crestwood, KY | Full-Time | First Shift

Be the First Smile Our Patients See

Do you enjoy helping others and creating exceptional first impressions? Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join our Primary Care team in the Louisville area.

As a Patient Access Coordinator, you’ll play a vital role in ensuring patients have a smooth and welcoming experience from the moment they arrive or call our office. If you’re passionate about customer service, thrive in a fast-paced healthcare environment, and enjoy working as part of a collaborative team, we’d love to meet you.

What You’ll Do

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

What We’re Looking For

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Why Join Baptist Health Medical Group?

At Baptist Health Medical Group, our team members are at the heart of everything we do. We are committed to providing compassionate, high-quality care while fostering a supportive and collaborative work environment where employees can grow professionally.

Baptist Health is an Equal Employment Opportunity employer.