Patient Access Coordinator

Baptist Health; Park Lake (KY); On-site; USD 36,000 - 42,000; Full time

Job summary

Baptist Health Medical Group Crestwood, KY is hiring a Patient Access Coordinator for the Primary Care team in the Louisville area. This full-time role focuses on delivering exceptional patient experiences from arrival through registration and beyond.

The coordinator will verify insurance, discuss financial responsibilities, and help patients navigate benefits while maintaining accurate records and complying with regulations.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting preferred.
• Knowledge of medical terminology is beneficial.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• Positive attitude and commitment to patient care.

Responsibilities

• Welcome patients in person and over the phone, delivering outstanding service.
• Register patients by collecting demographic, insurance and visit information.
• Verify insurance eligibility and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities.
• Explain payment options and collect point-of-service payments as needed.
• Maintain accurate patient records and update information as required.
• Utilize registration software to support efficient office operations.
• Ensure compliance with state, federal and organizational regulations.
• Complete ongoing education and training requirements.
• Support the team with additional administrative duties.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

Registration software

Job description

Job Description

Patient Access Coordinator -Primary Care

Baptist Health Medical Group Crestwood, KY | Full-Time | First Shift

Be the First Smile Our Patients See

Do you enjoy helping others and creating exceptional first impressions? Baptist Health Medical Group is looking for a friendly, organized, and customer-focused Patient Access Coordinator to join our Primary Care team in the Louisville area.

As a Patient Access Coordinator, you'll play a vital role in ensuring patients have a smooth and welcoming experience from the moment they arrive or call our office. If you're passionate about customer service, thrive in a fast-paced healthcare environment, and enjoy working as part of a collaborative team, we'd love to meet you.

What You’ll Do

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment expectations and available payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

What We’re Looking For

Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Why Join Baptist Health Medical Group?

At Baptist Health Medical Group, our team members are at the heart of everything we do. We are committed to providing compassionate, high-quality care while fostering a supportive and collaborative work environment where employees can grow professionally.

If you're looking for a rewarding career where you can make a meaningful difference in patients' lives every day,

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to

Baptist Health is an Equal Employment Opportunity employer.