Front Desk & Membership Specialist

Crunch Fitness - Undefeated Tribe; El Paso (TX); Presencial; USD 17 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

Subsidized health insurance coverage (

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Resumo da oferta

Crunch Fitness - Undefeated Tribe in El Paso, TX is seeking a Customer-Facing Member Services Representative to join our on-site team. You will be the face of the club, assist with membership sales, check-ins, and program promotions, delivering exceptional customer service to members and guests.

Responsibilities include greeting members, processing enrollments, managing front desk operations, answering calls, promoting fitness programs, and helping maintain a grand-opening ready club environment.

Qualificações

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsabilidades

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Conhecimentos

Customer service

Communication

CPR/AED certification

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Crunch Fitness - Undefeated Tribe in El Paso, TX is seeking a Customer-Facing Member Services Representative to join our on-site team. You will be the face of the club, assist with membership sales, check-ins, and program promotions, delivering exceptional customer service to members and guests.

Responsibilities include greeting members, processing enrollments, managing front desk operations, answering calls, promoting fitness programs, and helping maintain a grand-opening ready club environment.