Front Desk & Member Services Pro

Crunch Fitness - Undefeated Tribe; Cedar Park (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance (health, d

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service to members and staff at the Cedar Park club. You will handle membership sales, check-ins, and product promotions while upholding service level expectations.

You’ll answer phones, support front desk operations, assist in club cleanliness, and promote programs like group fitness and tanning, ensuring every interaction reflects Crunch standards.

Qualifications

• High school diploma or GED required.
• 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Skills

Customer service

Sales

Communication

CPR/AED

Front desk

Education

High school diploma

Job description

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service to members and staff at the Cedar Park club. You will handle membership sales, check-ins, and product promotions while upholding service level expectations.

You’ll answer phones, support front desk operations, assist in club cleanliness, and promote programs like group fitness and tanning, ensuring every interaction reflects Crunch standards.