Front Desk & Membership Growth Specialist

Egg And Spoon LTD; Pittsburgh (Allegheny County); On-site; USD 19,000 - 28,000; Full time

Job summary

Fuse is seeking a high-performing Front Desk team member to be the first impression for our welcoming, energetic gym. You will drive member engagement, conduct tours, and guide prospective members through consultations to find the best services.

This role requires confident sales conversations, strong communication, and the ability to connect with a diverse client base. You will use gym software to sign-ups, bookings, and payments while maintaining a clean, friendly front desk.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service or receptionist roles preferred.
• Basic computer proficiency and familiarity with booking or membership software.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Friendly, approachable, and professional demeanor.

Responsibilities

• Delivering an exceptional first impression and welcoming environment.
• Conducting tours and consultations with prospective members.
• Identifying client needs and recommending appropriate services.
• Contributing to membership sales and retention.
• Supporting member engagement and overall experience.
• Greet and check in members and guests warmly and efficiently.
• Answer phone calls and respond to emails and inquiries.
• Manage member sign-ups, cancellations, and class bookings using gym software.
• Handle payments for memberships and retail items.
• Maintain a clean and organized front desk area.
• Monitor member access and enforce gym policies.
• Assist with data entry, filing, and inventory tracking.
• Communicate member feedback or concerns to management.
• Promote gym programs, services, and merchandise.

Skills

Sales conversations

Closing sales

Communication

Relationship-building

Self-motivated

Team-oriented

Education

High school diploma or equivalent

Tools

Booking software

Membership system

Job description

Fuse is seeking a high-performing Front Desk team member to be the first impression for our welcoming, energetic gym. You will drive member engagement, conduct tours, and guide prospective members through consultations to find the best services.

This role requires confident sales conversations, strong communication, and the ability to connect with a diverse client base. You will use gym software to sign-ups, bookings, and payments while maintaining a clean, friendly front desk.