Front Desk & Member Experience Specialist

Talentify; Amarillo (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Talentify is seeking a friendly Member Services Representative to greet members and guests, check in, process payments, and promote club services. You will support front desk operations and coordinate with the team to ensure a welcoming atmosphere and smooth daily flow.

This role requires strong communication, the ability to multitask in a fast-paced gym setting, and a commitment to exceptional customer service. CPR certification is required or obtainable within a set timeframe.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Experience working with children preferred.
• Ability to maintain a professional appearance and demeanor at all times.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Ensure members and guests feel valued and appreciated upon arrival and departure.
• Check in members and guests accurately and efficiently in accordance with company policies and procedures.
• Communicate club events, promotions, and important announcements to members and guests.
• Maintain a positive atmosphere that enhances the overall member experience.
• Address member inquiries, concerns, and requests promptly, or escalate to management when appropriate.
• Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Guest relations

Team collaboration

Education

High school diploma or GED

Tools

Club management software

Job description

Talentify is seeking a friendly Member Services Representative to greet members and guests, check in, process payments, and promote club services. You will support front desk operations and coordinate with the team to ensure a welcoming atmosphere and smooth daily flow.

This role requires strong communication, the ability to multitask in a fast-paced gym setting, and a commitment to exceptional customer service. CPR certification is required or obtainable within a set timeframe.