Front Desk & Member Experience Lead

Crunch, LLC; Mount Prospect (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

Crunch, LLC is seeking a friendly Member Services Representative for Fit Fusion to deliver outstanding member experiences at our gym. You will greet members, assist with membership, retail and tanning product sales, and promote member privileges.

Reporting to the General Manager and Assistant General Manager, you will answer phones, process enrollments, and help keep the front desk and facilities clean and organized while staying knowledgeable about all services and schedules.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests,
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area,
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• Performs opening and closing checklist and duties.

Skills

Customer service

Communication

Reading & writing

Job description

Crunch, LLC is seeking a friendly Member Services Representative for Fit Fusion to deliver outstanding member experiences at our gym. You will greet members, assist with membership, retail and tanning product sales, and promote member privileges.

Reporting to the General Manager and Assistant General Manager, you will answer phones, process enrollments, and help keep the front desk and facilities clean and organized while staying knowledgeable about all services and schedules.