Front Desk & Member Services Specialist

ComForCare Home Care (Raleigh, NC); Minneapolis (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Free gym membership for self and one

Advancement opportunities

Dollars for Scholars

Job summary

Planet Fitness - PF Baseline Fitness in Minneapolis is seeking a Customer Service Representative to greet members, facilitate front desk tasks, and deliver a superior member experience through outstanding service.

You will answer questions, guide tours, assist with sign-ups and cancellations, and maintain a clean, welcoming club environment while coordinating with the Club Manager to ensure smooth operations.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks including answering phones and giving tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member information.
• Facilitate member services issues and forward to the appropriate supervisor as needed.
• Maintain the club’s neatness and welcoming environment.

Skills

Customer service

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Minneapolis is seeking a Customer Service Representative to greet members, facilitate front desk tasks, and deliver a superior member experience through outstanding service.

You will answer questions, guide tours, assist with sign-ups and cancellations, and maintain a clean, welcoming club environment while coordinating with the Club Manager to ensure smooth operations.