Front Desk Member Services Specialist

Excel Fitness; Dunn (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

Excel Fitness in Dunn, NC is seeking a Team Player to assist members, maintain cleanliness, and support daily gym operations. This on-site role requires excellent communication and a team-oriented mindset.

You will handle member check-ins on tablets and POS, balance cash drawers, participate in trainings, and help promote memberships while ensuring safety and compliance with company standards. Full-time or part-time schedules are available, with shifts that may include mornings, evenings,

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR and AED Certification required before working alone; training provided within the first 30 days.
• Comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Proficient with Microsoft Office and computer use.
• Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve any day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
• Stay up to date on all required certifications and training courses.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
• Ensure the club complies with all state and federal laws and insurance requirements.
• Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Customer service

Communication skills

Teamwork

CPR Certification

AED Certification

Microsoft Office

Excel

Education

High School Diploma or equivalent

Tools

Point of Sale (POS) system

Tablet input

Job description

Excel Fitness in Dunn, NC is seeking a Team Player to assist members, maintain cleanliness, and support daily gym operations. This on-site role requires excellent communication and a team-oriented mindset.

You will handle member check-ins on tablets and POS, balance cash drawers, participate in trainings, and help promote memberships while ensuring safety and compliance with company standards. Full-time or part-time schedules are available, with shifts that may include mornings, evenings,