Front Desk & Member Services Specialist

Excel Fitness; Newport News (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Excel Fitness in Newport News, VA is seeking a Team Player for flexible full- or part-time shifts. The role focuses on member service, club cleanliness, and POS handling while maintaining standards across the facility.

Responsibilities include member engagement, safety, training compliance, and supporting promotions. Candidates should be 18+, have a high school diploma, CPR/AED certifications, and strong communication and organizational skills.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Comfortable standing for long periods.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and uphold Excel standards.
• Perform club walkarounds and complete assigned cleaning or related tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to company policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and create high level of member service.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards and help resolve issues.
• Audit club inventory and coordinate with GM/AM/Lead on orders.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Promote, tour, and assist prospects and potential members.
• Assist with membership promotions and operational strategies.
• Ensure compliance with laws and insurance requirements.
• Operate equipment and amenities with proper procedures.
• Represent the company at community events.

Skills

Customer service

Communication

Team orientation

Problem solving

Standing long periods

Proficient with Microsoft Office

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

POS systems

Job description

Excel Fitness in Newport News, VA is seeking a Team Player for flexible full- or part-time shifts. The role focuses on member service, club cleanliness, and POS handling while maintaining standards across the facility.

Responsibilities include member engagement, safety, training compliance, and supporting promotions. Candidates should be 18+, have a high school diploma, CPR/AED certifications, and strong communication and organizational skills.