Gym Front Desk: Member Services Specialist

Planet Fitness; Cedar Park (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance Benefits

Planet Fitness Black Card Membership

Employee Assistance Program

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk Team Player to deliver outstanding member service and maintain club cleanliness. You will check members in, show tours to prospective members, and assist with sign-ups while upholding high standards of professionalism.

Full-time role with paid time off, health benefits, and other perks; prior customer service experience is valued. Must be 18+ and able to stand for long periods.

Qualifications

• Excellent customer service and communication skills.
• Punctual and reliable with a positive attitude.
• Ability to work well in a team and maintain professional behavior.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process.
• Facilitate updates to member accounts and respond to questions promptly.
• Maintain a clean, welcoming club environment and follow safety protocols.

Skills

Customer service

Punctuality

Reliability

Communication

Teamwork

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk Team Player to deliver outstanding member service and maintain club cleanliness. You will check members in, show tours to prospective members, and assist with sign-ups while upholding high standards of professionalism.

Full-time role with paid time off, health benefits, and other perks; prior customer service experience is valued. Must be 18+ and able to stand for long periods.