Front Desk & Member Concierge (Flexible Hours)

EASY MILE US LLC; Salem (OR); On-site; USD 19,000 - 23,000; Full time

Job summary

Planet Fitness, a leading fitness franchise, seeks a Front Desk Associate to greet members and guests with a friendly, professional demeanor. You will assist with memberships, answer questions about services, and help maintain a clean, welcoming club environment.

You will manage check-ins, process billing and renewals, and promote memberships and services while collaborating with team members to ensure a positive member experience and safe facilities.

Qualifications

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Assist members with inquiries about memberships, policies, and gym services.
• Handle front desk tasks including check-ins and membership-related transactions.
• Maintain a clean, organized, and welcoming front desk area and club facilities.
• Educate potential members about benefits and sign-ups for memberships and services.
• Collaborate with team members and management to achieve club goals and safety standards.

Skills

Customer service experience

Communication skills

Interpersonal skills

Computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness, a leading fitness franchise, seeks a Front Desk Associate to greet members and guests with a friendly, professional demeanor. You will assist with memberships, answer questions about services, and help maintain a clean, welcoming club environment.

You will manage check-ins, process billing and renewals, and promote memberships and services while collaborating with team members to ensure a positive member experience and safe facilities.