Front Desk & Member Services Associate

JEM Wellness Brands; Downers Grove (IL); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

401(k) plan

Complimentary Crunch gym membership

CPR/AED re-certifications

Job summary

JEM Wellness Brands in Downers Grove, IL is seeking a Part-Time Member Services Representative (Day Shift) to welcome members and staff with warmth, handle front desk tasks, and support sales and service. The role requires strong communication, basic computer skills, CPR/AED certification within 30 days, and the ability to lift up to 50 lbs.

You will join a team focused on resilience, service, transformation, and excellence at Crunch Fitness powered by JEM.

Qualifications

• High school diploma or GED required.
• CPR/AED certification (required; may be obtained within 30 days of hire)
• Minimum 1 year of experience in a service-oriented position.
• Must be able to lift or move up to 50 lbs.

Responsibilities

• Greet members and guests warmly and ensure they feel welcome.
• Check in members and guests, manage front desk operations, and answer phones.
• Assist membership sales and promote services such as tanning, fitness classes, and childcare.
• Maintain a clean, organized work area and know club facilities, programs, and schedules.
• Attend meetings and training sessions; support management with assigned projects.

Skills

Fluent in English

Customer service orientation

Communication skills

Education

High school diploma or GED

Tools

Club software

Job description

JEM Wellness Brands in Downers Grove, IL is seeking a Part-Time Member Services Representative (Day Shift) to welcome members and staff with warmth, handle front desk tasks, and support sales and service. The role requires strong communication, basic computer skills, CPR/AED certification within 30 days, and the ability to lift up to 50 lbs.

You will join a team focused on resilience, service, transformation, and excellence at Crunch Fitness powered by JEM.