Front Desk: Member Service & Access Control

BJ's Wholesale Club, Inc.; Valley Cottage (NY); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Weekly Pay

Daily Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible and Affordable HealthBenefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ’s Wholesale Club in Valley Cottage, NY is seeking a Merchandise Protection Associate to safeguard entrances and exits while delivering exceptional member service. You will monitor activity, enforce club policies, and support a safe, positive shopping environment.

Responsibilities include performing protection procedures, verifying receipts, and addressing concerns with professionalism. Requires attentiveness, basic math, and ability to operate a handheld device.

Qualifications

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Must be employed with the company for at least 6 months.
• Age requirements vary by state (18+, with different minimums in some states).

Responsibilities

• Delivers superior member service by greeting, assisting, and thanking members promptly and professionally.
• Maintains merchandise protection procedures and shrink alert protocols.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery per procedures.
• Monitors entrance/exit activity and responds to EAS alarms per guidelines.
• Ensures safety and positive environment for members and team.

Skills

Interpersonal skills

Attention to detail

Basic math

Customer service

Tools

Handheld device

Job description

BJ’s Wholesale Club in Valley Cottage, NY is seeking a Merchandise Protection Associate to safeguard entrances and exits while delivering exceptional member service. You will monitor activity, enforce club policies, and support a safe, positive shopping environment.

Responsibilities include performing protection procedures, verifying receipts, and addressing concerns with professionalism. Requires attentiveness, basic math, and ability to operate a handheld device.