Front Desk & Member Experience Specialist

Browns Fit; Cleveland (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic Member Services Team at a forward-thinking fitness company, where you will create exceptional experiences for members and guests. As the first point of contact, you'll manage check-ins, assist with inquiries, and ensure a welcoming atmosphere. This role is perfect for those who thrive on customer interaction and enjoy being part of a collaborative team. With a focus on maintaining high standards of service and cleanliness, you'll play a vital role in the club's success. If you're passionate about fitness and customer service, this opportunity awaits you!

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to work with computers and excellent interpersonal skills.

Responsibilities

• Ensure all members and guests check in and have active memberships.
• Assist members and guests with inquiries and concerns.

Skills

Customer Service Skills

Interpersonal Communication

Organizational Skills

Computer Proficiency

Team Player

Education

Completion of Company HR Trainings

Job description

Join a dynamic Member Services Team at a forward-thinking fitness company, where you will create exceptional experiences for members and guests. As the first point of contact, you'll manage check-ins, assist with inquiries, and ensure a welcoming atmosphere. This role is perfect for those who thrive on customer interaction and enjoy being part of a collaborative team. With a focus on maintaining high standards of service and cleanliness, you'll play a vital role in the club's success. If you're passionate about fitness and customer service, this opportunity awaits you!