Front Desk & Member Experience Specialist

Equinox; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Club membership

Perks and incentives

Job summary

Equinox is seeking energetic Front Desk Associates to greet members and guests, answer calls, and respond to inquiries with a high level of service. This role supports multiple shifts and requires friendly communication and professional demeanor.

The position includes opportunities to engage with members, update accounts, and collaborate with other departments while contributing to a premium club experience. Benefits include complimentary club membership and access to various fitness services.

Qualifications

• 1 year minimum in customer service or related experience.
• Need to be friendly, energetic, and professional.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions and concerns.
• Update members’ accounts as needed.
• Maintain a clean work area.
• Work opening/closing/mid-day shifts.
• Tour members as needed.
• Provide high level of customer service to members and guests.
• Assist other departments with related tasks.

Skills

Customer service

Phone etiquette

Communication

Friendly demeanor

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates to greet members and guests, answer calls, and respond to inquiries with a high level of service. This role supports multiple shifts and requires friendly communication and professional demeanor.

The position includes opportunities to engage with members, update accounts, and collaborate with other departments while contributing to a premium club experience. Benefits include complimentary club membership and access to various fitness services.