Front Desk Associate: Elevate Member Experience

SmartRecruiters, Inc.; New York (NY); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary and benefits with I

Access to Personal Training, Pilates,,

Job summary

Equinox Group is seeking a Front Desk Associate to greet members and guests, answer calls, and respond to inquiries with outstanding customer service. The role supports membership accounts, maintains a clean work area, and may involve tours and shift coverage across opening, mid-day, and closing times.

This entry‑level position emphasizes reliability, energy, and a friendly, outgoing demeanor in a fitness‑driven environment that values teamwork and member satisfaction.

Qualifications

• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.
• Pay Transparency: $15.00 per hour

Responsibilities

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Skills

Customer service

Communication

Professionalism

Phone etiquette

Computer literacy

Job description

Equinox Group is seeking a Front Desk Associate to greet members and guests, answer calls, and respond to inquiries with outstanding customer service. The role supports membership accounts, maintains a clean work area, and may involve tours and shift coverage across opening, mid-day, and closing times.

This entry‑level position emphasizes reliability, energy, and a friendly, outgoing demeanor in a fitness‑driven environment that values teamwork and member satisfaction.