Front Desk & Member Experience Specialist

Equinox; Nashville (TN); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Complimentary Club membership

Perks and incentives with our products

Job summary

Equinox is seeking energetic Front Desk Associates in Nashville to greet members and guests, answer calls, and resolve questions with a friendly, professional demeanor. This on-site role supports a luxury hospitality-focused club where high standards and meaningful human connection matter.

You'll handle account updates, maintain a clean work area, work varied shifts, and collaborate with teams to ensure exceptional service.

Qualifications

• Minimum of 1 year in customer service or related experience.
• High school diploma/GED or equivalent work experience.
• Friendly, vibrant and outgoing with professional demeanor.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication

Computer literacy

Education

High school diploma/GED

Job description

Equinox is seeking energetic Front Desk Associates in Nashville to greet members and guests, answer calls, and resolve questions with a friendly, professional demeanor. This on-site role supports a luxury hospitality-focused club where high standards and meaningful human connection matter.

You'll handle account updates, maintain a clean work area, work varied shifts, and collaborate with teams to ensure exceptional service.