Luxury Front Desk Concierge - Member Experience

SmartRecruiters, Inc.; Town of Mamaroneck (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Industry leading commission options

Perks with Personal Training, Pilates,

Job summary

Equinox is seeking energetic Front Desk Associates to greet members, answer calls, and respond to inquiries with top-tier service. You will update accounts, maintain a tidy workspace, and support multiple shifts while guiding members through their experiences.

Ideal candidates bring at least 1 year in customer service and a friendly, professional presence. The role emphasizes health and fitness knowledge, with opportunities for growth in a premium wellness environment.

Qualifications

• Minimum 1 year in customer service or related experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Must communicate effectively in person, via email, and by phone.

Responsibilities

• Professionally greet members and guests
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Work opening/closing/mid-day shifts
• Tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Assist other departments with related tasks

Skills

Customer service

Communication

Professionalism

Friendly demeanor

Education

High school diploma/GED

Tools

MS Office

CRM software

Job description

Equinox is seeking energetic Front Desk Associates to greet members, answer calls, and respond to inquiries with top-tier service. You will update accounts, maintain a tidy workspace, and support multiple shifts while guiding members through their experiences.

Ideal candidates bring at least 1 year in customer service and a friendly, professional presence. The role emphasizes health and fitness knowledge, with opportunities for growth in a premium wellness environment.