Elite Front Desk Associate - Member Experience

SmartRecruiters, Inc.; Los Angeles (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Competitive salary and commission

Discounts on products and services

Job summary

Equinox is seeking a Front Desk Associate to warmly welcome members and guests, answer calls, and resolve inquiries at our luxury wellness clubs. The role emphasizes high-quality service, accuracy, and a professional demeanor in a fast-paced environment.

Requirements include 1 year of customer service experience, a high school diploma or GED, and excellent communication across in-person, email, and phone channels. On-site work with flexible shifts offered.

Qualifications

• Minimum of 1 year in customer service or related experience.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication skills

Friendly

Education

High school diploma/GED

Job description

Equinox is seeking a Front Desk Associate to warmly welcome members and guests, answer calls, and resolve inquiries at our luxury wellness clubs. The role emphasizes high-quality service, accuracy, and a professional demeanor in a fast-paced environment.

Requirements include 1 year of customer service experience, a high school diploma or GED, and excellent communication across in-person, email, and phone channels. On-site work with flexible shifts offered.