Member Experience Ambassador, Front Desk

SmartRecruiters, Inc.; Santa Monica (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Complimentary club membership

Discounts on services

Industry-leading commission

Job summary

Equinox Group seeks energetic Front Desk Associates to warmly greet members and guests, answer phones, respond to inquiries, and keep member accounts up to date. This is a customer-facing role in a fast-growing, dynamic health and fitness environment.

You will work opening/closing/mid-day shifts, maintain a tidy work area, and collaborate with other teams to deliver the Equinox experience. A friendly, outgoing personality and clear communication are essential.

Qualifications

• Reliable, professional, computer literate, energetic, and friendly.
• Preferably interested in health, fitness, and/or sports.
• Must be friendly, vibrant, and outgoing.
• Must be able to effectively communicate in person, via email, and via phone.

Responsibilities

• Greet members and guests professionally.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with other related tasks.

Skills

Customer service

Communication

Computer literacy

Reliable

Energetic

Job description

Equinox Group seeks energetic Front Desk Associates to warmly greet members and guests, answer phones, respond to inquiries, and keep member accounts up to date. This is a customer-facing role in a fast-growing, dynamic health and fitness environment.

You will work opening/closing/mid-day shifts, maintain a tidy work area, and collaborate with other teams to deliver the Equinox experience. A friendly, outgoing personality and clear communication are essential.