Member Experience Concierge — Front Desk

Equinox; Triunfo Corner (CA); Sur place; USD 22 000 - 29 000; Plein temps

Avantages offerts par ce poste

Complimentary Club membership

Perks and incentives includingPersonal

Résumé du poste

Equinox Group is seeking energetic Front Desk Associates to warmly greet members and guests, answer phones, and assist with inquiries in a premium fitness club environment. This role emphasizes outstanding service, reliability, and clear communication across departments to maintain a welcoming experience.

Candidates should have at least 1 year in customer service, be energetic and friendly, and able to stand and assist with basic club operations.

Qualifications

• Minimum of 1 year in customer service or related experience.
• Must be friendly, vibrant, and outgoing.
• Effective communication in person, via email, and via phone.

Responsabilités

• Professionally greet members and guests.
• Answer phones professionally.
• Respond to member questions, concerns and discrepancies.
• Update members’ accounts if needed.
• Maintain an orderly and clean work area.
• Ability to work opening/closing/mid-day shifts.
• Ability to tour members.
• Provide the highest level of customer service to members, prospective members, and guests.
• Aid other departments with related tasks.

Connaissances

Customer service

Communication

Friendly demeanor

Formation

High school diploma/GED

Description du poste

Equinox Group is seeking energetic Front Desk Associates to warmly greet members and guests, answer phones, and assist with inquiries in a premium fitness club environment. This role emphasizes outstanding service, reliability, and clear communication across departments to maintain a welcoming experience.

Candidates should have at least 1 year in customer service, be energetic and friendly, and able to stand and assist with basic club operations.