Front Desk Member Experience Specialist

Crunch Fitness; Urbandale (IA); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC operates a welcoming front desk for members and guests, delivering exceptional customer service and handling check-ins with accuracy. You will promote club services and assist with various front desk tasks to ensure a positive experience.

This role requires strong communication, a customer-first mindset, and the ability to multitask in a fast-paced fitness environment while maintaining a professional appearance.

Qualifications

• High school diploma or GED required.
• Minimum age 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Greet members and guests professionally.
• Check in members and guests according to policies.
• Communicate club events and promotions.
• Process payments for club amenities and services.
• Schedule member services like tanning and hydro-massage.
• Maintain club program knowledge and operating hours.
• Support front desk operations and adhere to policies.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma

Tools

Club management software

Job description

Fitness Ventures LLC operates a welcoming front desk for members and guests, delivering exceptional customer service and handling check-ins with accuracy. You will promote club services and assist with various front desk tasks to ensure a positive experience.

This role requires strong communication, a customer-first mindset, and the ability to multitask in a fast-paced fitness environment while maintaining a professional appearance.