Front Desk & Member Experience Specialist

Planet Fitness - PFNoCritics; Tucson (AZ); On-site; USD 16,531 - 20,664; Part time

Job summary

Planet Fitness East Tucson seeks a Part-Time Member Services Representative to create a positive member experience by delivering friendly, efficient service at the front desk.

You will greet members, handle sign-ups and tours, process check-ins, and assist with account updates while maintaining a clean club environment. A fitness-minded, reliable, and punctual attitude is required for this role.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up and tours for prospective members.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns and escalate to management when needed.
• Maintain the club’s neatness and cleanliness.

Skills

Customer service

Communication

Basic computer skills

Problem solving

Punctuality

Teamwork

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness East Tucson seeks a Part-Time Member Services Representative to create a positive member experience by delivering friendly, efficient service at the front desk.

You will greet members, handle sign-ups and tours, process check-ins, and assist with account updates while maintaining a clean club environment. A fitness-minded, reliable, and punctual attitude is required for this role.