Member Service Representative Weekdays

Planet Fitness - PFNoCritics; Tucson (AZ); On-site; USD 25,000 - 39,000; Full time

Job summary

Planet Fitness is hiring a Member Services Representative in Tucson, AZ, to create a positive member experience by delivering superior customer service to members, prospective members and guests.

You will greet people, manage front desk tasks, sign up new members, give tours, update accounts and answer questions while helping keep the club clean with a friendly, upbeat attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be 18 years or older.
• Positivity and reliability are essential.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities including phones, check-ins and sign-ups.
• Take prospective members on tours.
• Update member accounts and respond to questions or concerns.
• Assist in maintaining cleanliness and neatness of the club.
• Escalate issues to Assistant Manager or Manager as needed.

Skills

Customer service

Computer proficiency

Positive attitude

Punctuality

Reliability

Empathy

Problem solving

Diplomacy

Education

High School diploma/GED

Job description

MEMBER SERVICES REPRESENTATIVE

Location: East Broadway (Tucson), AZ

Type: Full Time and Part Time

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50lbs.
• Will occasionally encounter toxic chemicals during shift.