Front Desk & Member Experience Specialist

Fitness Ventures (Crunch Fitness); Savannah (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures LLC in Savannah, GA seeks a Member Services Representative to be the friendly first and last point of contact for members and guests. You will deliver exceptional customer service, check in members, answer questions, and promote club programs to foster satisfaction and retention.

This role supports front desk operations, processes payments, schedules services, and maintains a clean, organized, and welcoming environment.

Qualifications

• Front desk and customer service experience preferred.
• Ability to communicate clearly with members and guests.
• Maintain a professional appearance at all times.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately and efficiently.
• Promote club programs and promotions to members and staff.
• Process payments for club amenities and services.
• Schedule member services and maintain knowledge of club offerings.
• Keep the front desk and work area clean and organized.
• Collaborate with team to ensure a positive member experience.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Education

High school diploma or GED

Job description

Fitness Ventures LLC in Savannah, GA seeks a Member Services Representative to be the friendly first and last point of contact for members and guests. You will deliver exceptional customer service, check in members, answer questions, and promote club programs to foster satisfaction and retention.

This role supports front desk operations, processes payments, schedules services, and maintains a clean, organized, and welcoming environment.