Front Desk Member Experience Specialist

Planet Fitness; Round Rock (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

401(k)

Employee discounts

Job summary

Excel Fitness in Austin, TX is seeking a friendly Team Player to join our frontline team at the club. You will help deliver a clean, welcoming environment for members, process memberships at the desk, and support daily operations with a positive attitude.

This role offers growth opportunities within the Excel Fitness network of Planet Fitness clubs across multiple markets. Candidates must be at least 18, have a high school diploma, and be able to stand for long periods while delivering excellent

Qualifications

• Must be 18+ years old.
• High School Diploma or equivalent required.
• CPR/AED certifications may be required before working alone; training provided within 30 days.

Responsibilities

• Maintain club cleanliness and atmosphere.
• Provide excellent member service and assist with promotions.
• Input and update member information via tablets and POS.
• Balance cash drawers daily and handle transactions accurately.
• Assist with inventory and restocking of retail/janitorial items.
• Promote a safe, welcoming environment for all members.

Skills

Customer service

Communication

Teamwork

Ability to stand long periods

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Point of Sale (POS) systems

Cash handling

Job description

Excel Fitness in Austin, TX is seeking a friendly Team Player to join our frontline team at the club. You will help deliver a clean, welcoming environment for members, process memberships at the desk, and support daily operations with a positive attitude.

This role offers growth opportunities within the Excel Fitness network of Planet Fitness clubs across multiple markets. Candidates must be at least 18, have a high school diploma, and be able to stand for long periods while delivering excellent