Member Services & Front Desk Specialist

Planet Fitness; Huber Heights (OH); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(k) Plan

Flexible Spending Accounts

Job summary

Planet Fitness in Huber Heights, OH is seeking a Member Services Representative to be the first contact for members and guests. You will deliver exceptional customer service, manage memberships and transactions, and help maintain a clean, welcoming club environment.

The role emphasizes friendly interactions, on-site work, and adherence to club policies and procedures to ensure a positive member experience.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• CPR/AED Certification within required timeframes.
• Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search.
• E-Verify participation for Utah locations.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with memberships, tours, sign-ups, and billing questions.
• Answer phones professionally and process new memberships.
• Maintain club cleanliness and safety throughout shift.
• Check members into the system using the POS system.
• Process memberships, cancellations and payments accurately.
• Respond promptly to member questions and concerns.

Skills

Customer service

Communication

Cash handling

POS system

Team player

Education

High School Diploma

Job description

Planet Fitness in Huber Heights, OH is seeking a Member Services Representative to be the first contact for members and guests. You will deliver exceptional customer service, manage memberships and transactions, and help maintain a clean, welcoming club environment.

The role emphasizes friendly interactions, on-site work, and adherence to club policies and procedures to ensure a positive member experience.