Fitness Front Desk & Member Experience Associate

Genesis Health Clubs; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Job summary

Genesis Health Clubs is seeking a friendly Front Desk Associate to be the welcoming face of our gym in Overland Park. You will greet members, address questions, resolve issues, and handle essential administrative tasks to keep the club running smoothly.

Ideal candidates bring enthusiasm for health and fitness, a customer-first mindset, and comfortable basic computer skills to support member experiences and tours of the facility.

Qualifications

• Previous customer service experience preferred.
• Strong communication and customer service skills.
• Upbeat and positive attitude.
• Passion for health & fitness.
• Basic computer proficiency.

Responsibilities

• Enthusiastically greet members, prospective members, and guests.
• Provide a high level of customer service to all members and effectively resolve issues.
• Handle front desk activities including answering phones and checking-in members.
• Take prospective members on tours of the facility.
• Ensure gym systems and processes are followed.
• Enforce club rules and regulations, ensuring club is clean and safe.

Skills

Customer service

Communication

Positive attitude

Health & fitness passion

Basic computer proficiency

Job description

Genesis Health Clubs is seeking a friendly Front Desk Associate to be the welcoming face of our gym in Overland Park. You will greet members, address questions, resolve issues, and handle essential administrative tasks to keep the club running smoothly.

Ideal candidates bring enthusiasm for health and fitness, a customer-first mindset, and comfortable basic computer skills to support member experiences and tours of the facility.