Front Desk & Member Experience Specialist

Paycom - ATS; Fort Myers (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Fort Myers, FL seeks a Front Desk Associate to be the first point of contact for members and guests. You will deliver excellent service while keeping the club clean, organized, and welcoming throughout the day.

You will greet guests, support membership questions, check-in members, and assist with billing and services. A friendly attitude and reliability are essential in this fast-paced gym environment.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Strong communication and interpersonal skills required.
• Basic computer skills needed.
• Ability to multitask in a fast-paced environment.
• Flexible availability including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with membership options and services.
• Check-in members and handle front desk transactions.
• Maintain a clean, welcoming club environment including common areas and restrooms.
• Promote memberships, personal training, and other services.
• Collaborate with team to meet club goals and ensure guest satisfaction.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

POS software

Job description

Planet Fitness in Fort Myers, FL seeks a Front Desk Associate to be the first point of contact for members and guests. You will deliver excellent service while keeping the club clean, organized, and welcoming throughout the day.

You will greet guests, support membership questions, check-in members, and assist with billing and services. A friendly attitude and reliability are essential in this fast-paced gym environment.