Front Desk Member Experience Specialist

Planet Fitness; Florida; Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

Planet Fitness is seeking a Member Services Representative for our Atlantic Beach, FL club. You will create a positive member experience by delivering superior customer service to members, prospective members and guests, and by guiding tours and sign-ups.

Responsibilities include greeting guests, checking in members, answering phones, updating member accounts, and assisting the Club Manager with daily tasks.

Formación

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members, calculate rates and payments.
• Take prospective members on tours.
• Assist Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Complete daily tasks within first hour of your shift.
• Help complete priority cleaning list each day.
• Complete walk-around and bathroom checks periodically.
• Help complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Conocimientos

Customer service

Communication

Teamwork

Reliability

Punctuality

Problem solving

Empathy

Educación

High School Diploma or GED

Herramientas

Basic computer proficiency

Descripción del empleo

Planet Fitness is seeking a Member Services Representative for our Atlantic Beach, FL club. You will create a positive member experience by delivering superior customer service to members, prospective members and guests, and by guiding tours and sign-ups.

Responsibilities include greeting guests, checking in members, answering phones, updating member accounts, and assisting the Club Manager with daily tasks.