Front Desk Member Experience Specialist

Taymax Group; Florida; On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative to join our team in Atlantic Beach, FL. This role focuses on creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting guests, handling front desk tasks, tours for prospective members, signing up new members with rate calculations, and assisting the Club Manager with daily drawer counts, updates to accounts, and maintaining a

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Greet members

Customer service

Team player

Independent worker

Punctuality

Positive attitude

Strong listening

Diplomacy

Education

HS diploma/GED

Tools

Basic computer proficiency

Job description

Taymax Group is seeking a Member Services Representative to join our team in Atlantic Beach, FL. This role focuses on creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting guests, handling front desk tasks, tours for prospective members, signing up new members with rate calculations, and assisting the Club Manager with daily drawer counts, updates to accounts, and maintaining a