Front Desk & Member Experience Leader

The Fitness Equation; Virginia; Sur place; USD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

Complimentary membership

Educational assistance up to $500

Career development opportunities

Résumé du poste

The Fitness Equation in Virginia is seeking a Hospitality Manager to lead front desk operations and deliver an exceptional member and guest experience. You will supervise staff, ensure smooth opening and closing, and coordinate with other teams to uphold club standards.

The ideal candidate has strong leadership, communication, multitasking, and problem-solving skills with a passion for fitness and customer service. A positive, welcoming environment is essential to daily operations.

Qualifications

• High school diploma or GED required.
• Excellent customer service, organizational, multitasking and problem-solving skills.
• Strong verbal and written communication abilities with members and staff.
• Experience supervising, hiring, training, or scheduling front desk staff is a plus.

Responsabilités

• Lead front desk operations to keep a professional, organized environment.
• Recruit, hire, train, schedule, and supervise front desk staff.
• Ensure opening/closing procedures are followed and staff are on time.
• Coach team members on service, sales, check-in, and policy compliance.
• Resolve member concerns calmly and escalate issues when needed.
• Maintain safety, cleanliness, and readiness of the front desk, lobby, and facilities.

Connaissances

Front desk management

Customer service

Leadership

Staff training

Communication

Problem solving

Operations coordination

Membership management

Formation

High school diploma or GED

Bachelor's degree in recreation, fitness, business, hospitality, or related field

Description du poste

The Fitness Equation in Virginia is seeking a Hospitality Manager to lead front desk operations and deliver an exceptional member and guest experience. You will supervise staff, ensure smooth opening and closing, and coordinate with other teams to uphold club standards.

The ideal candidate has strong leadership, communication, multitasking, and problem-solving skills with a passion for fitness and customer service. A positive, welcoming environment is essential to daily operations.