Member Experience Leader – Fitness Club Front Desk

The Fitness Equation; Ashburn (VA); In loco; USD 52.000 - 76.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary membership

Educational assistance up to $500 per/

Career advancement opportunities

Descrizione del lavoro

The Fitness Equation is seeking a professional, performance-driven Hospitality Manager to lead front desk operations and deliver an exceptional member and guest experience. The role focuses on creating a welcoming club environment and ensuring service excellence across all touchpoints.

You will oversee daily hospitality operations, manage front desk staff, coordinate with other departments, maintain safety and cleanliness, and drive member engagement while upholding TFE standards.

Competenze

• High school diploma or GED required.
• Strong verbal and written communication and customer service skills.
• Ability to manage competing priorities and lead staff during peak and slower periods.
• Professionalism, sound judgment, and composure when addressing member concerns.
• CPR and First Aid certifications preferred.

Mansioni

• Deliver exceptional customer service to members, guests, and staff with a welcoming attitude.
• Oversee front desk operations and supervise front desk staff to ensure coverage and service standards.
• Manage check-in procedures, membership access, and POS transactions for services and items.
• Coordinate with other departments to support club operations and member engagement.
• Address member concerns promptly and document issues per policy.
• Ensure safety, cleanliness, and readiness of facilities and amenities.
• Assist with scheduling, payroll, and timesheets for front desk team.

Conoscenze

Customer service

Team leadership

Communication

Organizational skills

Multitasking

Problem solving

Formazione

Bachelor's degree in recreation, fitness, business, hospitality, or related field

Descrizione del lavoro

The Fitness Equation is seeking a professional, performance-driven Hospitality Manager to lead front desk operations and deliver an exceptional member and guest experience. The role focuses on creating a welcoming club environment and ensuring service excellence across all touchpoints.

You will oversee daily hospitality operations, manage front desk staff, coordinate with other departments, maintain safety and cleanliness, and drive member engagement while upholding TFE standards.